Question 1

General (In-Studio)

Accepted Answer

Every possible effort will be made to deliver classes and services on time as advertised. However the schedule is subject to change or cancellation with out notice. MOVE Yoga is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
The door to the studio will be locked at the beginning of each class for safety and security. Late entry will not be permitted.
MOVE Yoga is not responsible for the safekeeping of your belongings.
MOVE Yoga reserves the right to refuse entry at anytime.
All purchases are final. MOVE Yoga does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason.
All passes and memberships are non-transferable or interchangeable. Should a transfer be granted, there will be a $50 admin fee and the transfer taken under consideration.
Passes and membership may not be shared. Anyone discovered sharing memberships will be denied entry and forfeit their pass or membership permanently.
Suspensions for all unlimited memberships are available for minimum 1 week and up to the maximum allowed on the specific membership (see membership terms). Anything under 1 week will not be considered as a suspension.
Gift cards may be redeemed for classes, memberships or products. They are not redeemable for cash.
Prices may increase from time to time to reflect increases in cost and benefits.
Concession rates are available at 15% off the full price of all regular yoga class pricing options. Concession rates are only available for purchase in the studio and are not offered in conjunction with any other special offer. Concession students must present proof of identification at time of purchase.
At our yoga studio, we prioritize creating a safe and welcoming environment for all participants. However, please be advised that we cannot accept responsibility for any lost, damaged, or stolen personal items. We strongly recommend that you refrain from bringing valuables to the studio. Should you choose to bring personal belongings, you do so at your own risk. By attending our sessions, you acknowledge and accept this policy, understanding that the safeguarding of your possessions remains your responsibility.

Question 2

Memberships & Class Packs

Accepted Answer

10 Day Intro Offer
Available once to new students only. 10 Days commences from first booking. Complimentary Mat, and towel hire with each visit. No suspensions, transfers or refunds.

MOVE Flexible Member Direct Debit
$65 per week weekly direct debit out of your nominated account; access to unlimited yoga classes; complimentary white shower towel each time you practise; 8 week minimum commitment - free to cancel at any stage after 8 weeks; suspension after 8 week period in written request via email no less than 48 hours prior to suspension period (minimum 7 day increments)

MOVE GOLD Member Direct Debit
$45 per week direct debit contract; Minimum term 12 months and 52 payments. Option to cancel after 52 auto payments. After 52 payments contract will automatically renew at the end of the contract term, unless cancelled by either party within 1 month cooling off period. Includes unlimited access to regularly scheduled yoga classes, but excludes guest teachers, workshops, retreats, teacher training or other special events. After 52 payments (minimum term), membership can be cancelled in writing (via email). After the initial 12 weeks (12 autopayments) suspension available in minimum 7 day increments no less than 48 hours prior to suspension period; 12 week suspension option per year during the contract (52 auto payments). Complimentary white shower towel each time you practise. Should you wish to cancel your membership prior to completing the 12 month comittment, you have the option of paying out the contract pro-rata of the balance owed, less 20%.

MOVE Silver Member Direct Debit
$55 per week direct debit contract; Minimum term 6 months and 26 payments. Option to cancel after 26 auto payments. After 26 payments contract will automatically renew at the end of the contract term, unless cancelled by either party within 1 month cooling off period. Includes unlimited access to regularly scheduled yoga classes, but excludes guest teachers, workshops, retreats, teacher training or other special events. After 26 payments (minimum term), membership can be cancelled in writing (via email). After the initial 6 weeks (6 autopayments) suspension available in minimum 7 day increments no less than 48 hours prior to suspension period; 6 week suspension option per year during the contract (26 auto payments). Complimentary white shower towel each time you practise. Should you wish to cancel your membership prior to completing the 6 month comittment, you have the option of paying out the contract pro-rata of the balance owed, less 20%.

20 Class Packs
12 month expiry
Activates from sale date
Class packs not to be shared
No refunds, transfers, extensions
exclude attendance at guest teachers classes, workshops, retreats, teacher training or other special events.

Teacher Training Membership
12 month expiry
Activates from first booking
No suspension available

Question 3

Booking and Reservation Policy

Accepted Answer

In an effort to ensure as many of you as possible get into our classes and continue to enjoy the reservation of your mat,  we have made some changes to our Booking Policy:-
You may cancel a class reservation up to 4 hours before the class start time FREE of charge. (This time has increased from 30 minutes)
You may late cancel your mat reservation within the 4 hour window and up to the class start time, however to maintain this level of service, if you late cancel 3 times within a week, our system will apply a $10 booking fee to your account
If we don't have your account details, the system will pause your account and apply a $10 booking fee. You may pay the booking fee via email request or at the studio at any time. Once you have paid the booking fee your reservation functionality will be restored.
To reserve a class regardless of whether you attend or not, our system will apply a $15 reservation fee. The reservation fee will ONLY be applied if you reserve a mat and then DON'T arrive for the scheduled class
Considering the above changes to our booking policies, please ensure that you are checked in at reception prior to each class (especially when you attend back to back classes).
For Class Pack's, you will forfeit your booked class when you late cancel or for non-attendance
In addition to these booking changes, we have also improved the following procedures:-
Meet Your Mat Early:
We all get held up in the hustle of the CBD sometimes, however entering the classroom late can disrupt other students. It is for this reason that we will now be locking classroom doors strictly after the scheduled start time. If you are running a few minutes late, please notify our reception staff and they will do their best to fit you into the next class.
Mobile Free Zone:
Our classrooms are a space where students can wind down. The sound of a notification, a photograph being taken or even just the sight of a phone can be disruptive. It is for this reason that we request you leave mobile phones in the lockers provided and enjoy switching off for an hour or so…
Savasana:
Balancing a busy schedule and yoga can be difficult, however we believe dedication is key to growth and transformation. That's why our teachers carefully plan each class to try and give you the best overall experience. We promise to finish on time, and ask that all students stay until the end of class.

Question 4

Privacy Policy

Accepted Answer

MOVE Yoga is committed to protecting any information that we collect from you. Please read the following Privacy Statement to understand how your personal information is treated. We will collect information about you that we need to provide you with a satisfactory service. Your attendance to this program gives us the right to collect that information. We may collect any or all of the personally identifiable information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number, and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website. Data in relation to credit card payments and reserving space in workshops and classes is processed by Mind-Body Online (www.mindbodyonline.com), a secure website linked to MOVE Yoga and www.moveeducation.com.au. Mind-Body Online has its own privacy policy and any information that you provide on their website will be subject to their privacy policy. In some cases, we may collect non-personal information. Examples of this type of information include the type of Internet browser you are using and the domain name of the web site from which you linked to our website. We may use your information on an aggregated basis to do such things as operate and enhance our website and deliver advertising. We use the information collected on our website for a variety of purposes including improving the website and contacting users. We may use your information to communicate with you on products, services and benefits, to contact you for market research or to provide you with information we think may be of particular interest. In addition, if you make a purchase on our website, we may send you order and shipping confirmation emails. We will always give you the opportunity to opt out of receiving any of such materials. Cookies Your Internet browser has the functionality for storing small files ("cookies") that hold information which allows a website to recognise your account. Our website and/or the Mind-Body Online website takes advantage of this functionality to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired. Disclosing Information We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or to protect our rights, protect your safety, the safety of others or investigate fraud. However, non- personally identifiable information may be provided to other parties for marketing, advertising, or other uses. We may disclose your personally identifiable information if we have your consent to do so. If you have opted to receive our newsletter, you may cancel participation in email newsletters by following the instructions on each newsletter. We will honour all requests for list removal sent to us as described in “Contacting Us” below. Any changes to our Privacy Policy will be displayed on our website and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, we suggest that you read this document each time you use the website to ensure that it still meets with your approval. This Privacy Policy applies only to our website and does not address the practices of third parties who may collect your personal information. You may visit other websites, through links on our website, which may collect, use and share your personal information in accordance with their own privacy policies. The information practices of those linked websites are not covered by this Privacy Policy, and we encourage you to be very cautious before you disclose your personally identifiable information to others. If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at hello@moveyoga.com.au. You can also correct any factual errors in such information or require us to remove your personal information from any list that we control.

Question 5

Teacher Training Certification Requirements

Accepted Answer

I recognise that the Program has been designed to provide yoga education for students who are seeking to become a qualified yoga teacher and for those who wish to deepen their yoga practice without becoming a teacher.
The Program is intended to result in the completion of all hours specified for the training. If a student completes all hours (contact and non-contact) of training and successfully passes the Assessment requirements the student will be issued a certificate of teacher training from MOVE Yoga.
MOVE Yoga teacher trainings are registered  with Yoga Alliance. Upon successful completion of the RYS200 & RYS300 program, the student will be eligible to apply for membership with Yoga Alliance.
We require 100 percent attendance. If you need to miss any session you must speak to the Faculty prior to the session and a catch up session will be agreed and arranged at the Faculties discretion. You are responsible for any course material missed.
In addition, all students must possess the skills and abilities necessary to safely and competently teach yoga, and a high level of emotional and mental stability and maturity. Full participation in and completion of all course components is mandatory for certification.
For those students who are pursuing certification, the Faculty reserves the right to withhold certification from any student who fails to develop and demonstrate the necessary skills, competencies, maturity and emotional stability necessary to safely and competently teach yoga. Any student denied certification has the right to seek the review of the Faculty. The Faculty will conduct a fair review of the situation and any determination of the Faculty will be final.
The student hereby agrees to waive and release any Released Party from any and all claims, liabilities, damages, and expenses (including, without limitation legal fees and expenses) suffered by you as a result of any misstatements made by you in this Agreement, your failure to disclose any physical or psychological condition which may impair your ability to complete the Program, your failure to complete the Program or any reason or your participation in the Program.
“Released Party” shall mean the Studio and its owners, agents, representatives, employees, independent contractors, workshop presenters and teachers.
Subject to meeting all of the requirements for certification described above, certification will be granted when all payments and fees have been fully received by the Program. The Studio does not discriminate on the basis of race, colour, religion, national origin, gender, age, marital status, disability, or sexual preference.
Participation & Challenges:
I understand the Program has been designed to create the optimal yoga education for the majority of students. I recognise that this Program has been designed to provide yoga education for students who are pursing a yoga teaching qualification as well as those who wish to deepen their yoga practice.
During my participation in this Program, I am responsible for monitoring what is safe for me and I can stop my participation in any experience at any time. Although my attendance is required in each session to become certified as a yoga teacher, I recognise my responsibility to speak up or take myself out of an experience if I feel unsafe. I do not, and will not hold, any Released Party responsible for my physical and psychological well-being.
The Program recognises that the nature of yoga is to promote physical and psychological growth through which profound transformation can occur. It is your responsibility to do your best to uphold and foster a sacred, safe environment to foster transformation. It is important for you to possess a high degree of emotional maturity and personal integrity in order to serve and empower your students.
I understand that during the course of the Program, I will be challenged physically and encouraged to take personal risks. I understand that practicing yoga is often about exploring new boundaries and limitations and that no Released Party is responsible for any physical and psychological risks that I may choose to take in connection with my participation in the Program. I understand that the study of yoga involves exploring and discussing different religious, personal and belief systems. These belief systems may be different from my own. I understand that the Program is not requiring me to change my beliefs in any way.
Refunds:
The deposit and full course fees are non-refundable under any circumstances.
I understand that I am entitled to no refunds, credits, or adjustments resulting from my failure to complete or satisfy the certification requirements or to comply with the Code of Ethics in the event I am certified.
I understand that the Studio is under no obligation to award any credit for past experience or training if I fail to complete the Program but may do so in the exercise of the sole discretion of the Teaching Faculty (the “Faculty”).

Question 6

Wellness Policy

Accepted Answer

COVID-19 Notice. This policy will be continually updated regularly as we progress through the rapid changes.
 
Firstly, we would like to extend a massive thank you to our amazing community as we adapt to the constant changes to the way we go about our daily lives. It’s time to adapt, be agile and embrace change. As COVID-19 continues to impact our community, we feel a social responsibility to make important changes at MOVE Yoga. We know that life is changing right now, and we hope these changes create peace of mind and keep your practise moving without interruption. Please keep updated with our policy guidelines here:-
 
Hygiene & Protection Of our Staff and Clients:
Class sizes have been limited and spacing increased in mats to make sure everyone has the personal practise space they need to continue to practise safely. 
For now props will not be required for classes. If you need props for your practise, use the disinfectant spray provided before and after class. 
Since we opened, our staff have cleaned and sanitised our studio mats and floors after every class. This will continue with an upgraded hospital level hygiene product. 
As an extra measure, we have now provided pre-class disinfectant spray bottles for your personal use on the mat. 
Please be diligent with washing your hands before and after class. 
Please refrain as much as possible from putting your hands on your face, eyes and mouth
Our team are full committed to constantly sanitise surfaces through the day and providing the use of clean towels at your request. 
We expect all our staff and clients to act responsibly and not attend class if they are feeling unwell or have been in contact with anyone they know has been detected with COVID-19
Staff Policy:
Staff on regularly scheduled classes may be subject to change at any notice
We are working to reduce staff to "as needed" shifts and to eliminate the cross over contact periods
Staff will be sent home with any symptoms of runny nose, fever, head ache, chest cough, dry cough
We expect all our staff and clients to act responsibly and not attend class if they are feeling unwell or have been in contact with anyone they know has been detected with COVID-19
All staff will refrain from personal contact of any type and respect your personal space. 
Suspension and Terminations Outside Regular Terms:
Given the current global situation we are responding on a case by case basis for requests outside our normal terms.
We hope that our customers stick with us during this tumultuous period within your means, as the longevity of yoga is so important to our community.
All requests to be sent to hello@moveyoga.com.au
Statement from MOVE Owners:
 
Its times like these when we need yoga the most, and we want to be there for you whether in our studio or at home. We are yet to know the social implications on mental health from extended periods of isolation, so we need to stick together as a community. Our team are working around the clock right now to innovate quickly with your favourite classes live streamed and additional classes recorded and accessible for you on-demand. We are so grateful for this community and truly hope these changes support your health and wellbeing. We are all in this together. Namaste

Question 7

Promotion Sale Terms

Accepted Answer

12 Month Unlimited Member Bundle:
12 Month Unlimited In Studio Membership
Lifetime & Immediate Access to Yoga Superpower Secrets 21 Day Program
Unlimited 6 month Access to Live Stream timetable plus Video On Demand
1:1 Alignment session in studio from - link will be emailed to book online
6 Month Unlimited Member Bundle:
6 Month Unlimited In Studio Membership
Lifetime & Immediate Access to Yoga Superpower Secrets 21 Day Program
Unlimited 6 month Access to Live Stream timetable plus Video On Demand 
1:1 Alignment session in studio from - link will be emailed to book online
Terms:
No suspensions transfers, extensions
Access to Yoga Superpower Secrets & Body Evolution Secrets will be included in seperate email with login details and access to your online education portal. This a self-paced program which you can unlock access and start practising right away.
All About Asana 3 Month Membership & Workshop Series
All About Asana Workshop Series is available to the first 30 students.
3 Month membership is access to move live stream/in studio timetable from sale date for 3 months (no extensions, refunds or transfers)
In studio access to classes dependant on covid restrictions. 
Check out our live stream timetable here for access to 33 classes.
In order to participate in the All About Asana Workshop Series & game of comittment all participants must have an active membership or pricing option.
Virtual Bundle:
6 Month Unlimited Live Stream Membership
Lifetime & Immediate Access to Yoga Superpower Secrets 21 Day Program
Lifetime & Immediate Access to our Online Body Evolution Secrets 6 Week Program
Unlimited 6 month Access to Video On Demand
No suspensions transfers, extensions on live stream membership.
Access to live stream virtual timetable only (not avaialble for in studio classes)
Body Evolution Secrets Online 6 Week Program is our online self-paced program complete with daily yoga pre-recorded classes (excludes in studio Body Evolution Secrets Program)
Access to Yoga Superpower Secrets & Body Evolution Secrets will be included in seperate email with login details and access to your online education portal. This a self-paced program which you can unlock access and start practising right away.
Winter Warmer Special:-
3 months unlimited In Studio Classes (40+ classes per week)
Start from the date of your first booking for 3 months access
3 week suspension included (min 7 day increments)
Unlimited access to In Studio, Live Stream and On Demand classes​​
Complimentary white salon towel and black sweat towels in studio
Access to upgrade into our June 18th Body Evolution Secrets Program (email us for promo code)
Winter Warmer Special is limited to the first 30 new memberships up to 30 June 2021. Max. 3 week suspension.
Black Friday/Boxing Day Sale:-
12 Month Unlimited In Studio, Hot Yoga, Live Stream & On Demand. (no suspensions, cancellations, refunds, transfers)
6 Month Unlimited In Studio, Hot Yoga, Live Stream & On Demand. (no suspensions, cancellations, refunds, transfers). 
Body Evolution Secrets Program Unlimited In Studio, Hot Yoga, Live Stream & On Demand. (no suspensions, cancellations, refunds, transfers)

Terms & Conditions